Shipping Policy

Last Updated: June 2026

At PÄOLUX, we are committed to delivering your order with care, efficiency, and transparency. The information below outlines our shipping process and what you can expect after placing an order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or seasonal events, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

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Shipping Rates & Delivery Times

Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.

Estimated delivery times vary depending on the destination, shipping carrier, and local logistics conditions.

While we strive to meet all estimated delivery windows, delivery dates are not guaranteed.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to become available within the carrier’s system.

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International Shipping

PÄOLUX proudly serves customers in select international destinations.

International delivery times may vary depending on customs processing, local postal services, and destination-specific requirements.

Customers are responsible for ensuring that imported products comply with local regulations in their country.

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Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and are the sole responsibility of the customer.

PÄOLUX has no control over these charges and cannot predict their amount.

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Lost, Delayed, or Damaged Shipments

Once an order has been transferred to the shipping carrier, delivery responsibility is handled by the carrier.

If your package arrives damaged, please:

• Take photographs of the package and product immediately.

• Retain all original packaging materials.

• Contact the carrier to initiate a claim.

• Notify us within 7 days of delivery so we can assist where possible.

PÄOLUX is not responsible for delays, losses, or damages caused by shipping carriers, customs agencies, weather conditions, or circumstances beyond our control.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PÄOLUX is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

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Returns & Refunds

For information regarding returns, exchanges, and refunds, please review our Return & Refund Policy.

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Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

PÄOLUX
Email: support@paolux.com
Website: www.paolux.com
Location: Miami, Florida, United States